We are committed to protecting the privacy of individuals who interact with us online or in person. This Policy describes what personal information we collect, why we collect it, how we use and disclose it, and how you can access or correct it. By using our website or providing us with your information, you consent to the practices described here.
We may collect the following categories of personal information:
We do not collect sensitive information (as defined by the Privacy Act) such as health information, financial account details, or government identifiers unless you volunteer them in a written enquiry and they are necessary to assist you.
We collect personal information:
Where it is lawful and practicable to do so, we give you the option to interact with us anonymously or using a pseudonym. However, we may be unable to assist you fully if we cannot identify you.
We collect personal information for the following primary purposes:
We will not use your personal information for any purpose that you would not reasonably expect.
We may send you marketing communications (such as new stock updates or promotions) only if you have given us consent or where permitted by the Spam Act 2003 (Cth). Every marketing email will include a clear and functional unsubscribe option. We will honour unsubscribe requests promptly and within 5 business days.
We do not sell, rent or trade your personal information to third parties for their marketing purposes.
We may disclose your personal information to:
We do not otherwise disclose your personal information to third parties without your consent.
Some of our service providers are based or store data outside Australia. Specifically:
Before disclosing your information to an overseas recipient, we take reasonable steps to ensure that the recipient handles your information in a manner consistent with the APPs. By using our website and submitting forms, you consent to this transfer. If you do not consent, please contact us directly rather than using our online forms.
We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification or disclosure. These steps include:
We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, or as required by law. When information is no longer needed, we will take reasonable steps to destroy or de-identify it.
Our website may use cookies — small text files stored on your device — to improve your browsing experience and help us understand how visitors use our site. Analytics data is aggregated and not linked back to any individual.
You can disable cookies via your browser settings; however, some features of our website may not function correctly if you do so.
This site uses the Meta Pixel from Meta Platforms, Inc. When you accept cookies, it records pages you view and actions such as submitting an enquiry or clicking to call, and shares this information with Meta. We use it to measure our Facebook and Instagram advertising and to show relevant ads.
The pixel only runs if you accept via our cookie banner. You can decline or withdraw consent at any time — clear your cookies or re-open the banner to change your choice — and you can manage your ad settings within your Facebook or Instagram account. For more detail, see Meta's Privacy Policy at facebook.com/privacy/policy. We handle personal information in line with the Australian Privacy Principles under the Privacy Act 1988 (Cth).
Under APP 12 and APP 13, you have the right to request access to the personal information we hold about you, and to request corrections if it is inaccurate, incomplete or out of date. To make a request, contact us using the details in Section 11. We will respond within a reasonable time (generally within 30 days) and at no charge for straightforward requests.
In some circumstances we may be unable to provide access (for example, where it would unreasonably affect someone else's privacy or where we are required by law to withhold information). If we refuse access or correction, we will tell you why in writing.
If you believe we have breached the APPs or this Privacy Policy, please contact us first so we can try to resolve your concern (see Section 11). We will acknowledge your complaint within 5 business days and aim to resolve it within 30 days.
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):
For privacy enquiries, requests for access or correction, or complaints, please contact:
We may update this Privacy Policy from time to time. Changes will be published on this page with a revised effective date. We encourage you to review this Policy periodically. Your continued use of our website after any changes constitutes acceptance of the updated Policy.